Privacy Policy

This Privacy Policy explains how Westfield Banquet Hall (“we”, “us”, or “our”) handles personal information collected through this website, westfieldbanquet.ca. We are committed to protecting your privacy and handling your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.

1. What Personal Information We Collect

Information you give us through our forms. When you submit our booking / inquiry form (on our home page, About Us page, or Contact page), we collect:

• Your name
• Your email address
• Your phone number
• The type of event you are planning
• The estimated number of guests
• Your preferred event date
• Any additional details you choose to include in the free-text message field

All of the fields above except the message field are required in order to submit the form. We do not ask for payment card details, government identifiers, or other sensitive information through this website.

Information collected automatically.Like most websites, we use Google Analytics and Google Ads (see the “Cookies and Analytics” section below). These tools may collect your IP address, device and browser type, pages viewed, referring website, and general interaction data.

2. How We Use Your Personal Information

• To respond to your inquiry and answer your questions
• To arrange venue tours, prepare quotes, and coordinate event bookings
• To communicate with you about your event before, during, and after it takes place
• To understand how visitors use our website so we can improve it
• To measure the performance of our online advertising (Google Ads)

We rely on your consent, given when you submit the form, to contact you about your inquiry. We do not use your contact details for unrelated marketing without your consent.

3. How Your Information Is Stored and For How Long

When you submit the form, your information is transmitted over an encrypted (HTTPS) connection to our website server and then forwarded to the customer relationship management (CRM) system used to manage event leads, which is operated by our website provider, Odidor (odidor.co). Our staff access your inquiry through that system in order to follow up with you.

Retention period: REPLACE_ME— we retain inquiry records for as long as needed to serve you and for a reasonable period afterward, after which they are securely deleted. The specific retention period is being confirmed and will be stated here.

4. Sharing With Third Parties and Service Providers

We do not sell or rent your personal information. We share it only with service providers that help us operate this website and manage inquiries, and only to the extent they need it for that purpose:

• Odidor— our website developer and the provider of the lead-management CRM that receives and stores your form submission.
• Google LLC— Google Analytics (website usage measurement) and Google Ads (advertising measurement and conversion tracking).
• Google Maps— our Contact and location pages embed a Google Maps frame, which is loaded from Google when you view those pages.

We may also disclose personal information if required to do so by law or to protect our legal rights.

5. Cookies and Analytics

This website loads Google’s global site tag (gtag.js) on every page, which sets cookies and similar technologies for the following purposes:

• Google Analytics 4(measurement ID G-P6J6RVKFLK) — to understand site traffic and usage.
• Google Ads(conversion ID AW-16922240226) — to measure the results of our advertising.

Embedded Google Maps frames on our Contact and location pages may also set cookies controlled by Google.

You can control or block cookies through your browser settings, and you can opt out of Google Analytics using Google’s opt-out browser add-on.

Note (REPLACE_ME): a cookie consent banner is not currently shown on this website. Whether one will be added is being reviewed; this section will be updated accordingly.

6. Your Rights Under PIPEDA

Subject to legal limits, you have the right to:

• Access the personal information we hold about you and be told how it has been used and disclosed;
• Correct personal information that is inaccurate or incomplete;
• Withdraw your consent to our use of your personal information at any time, subject to legal or contractual restrictions and reasonable notice; and
• Request deletion of your inquiry records where we are no longer required to keep them.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

7. How to Contact Us About Your Privacy

For privacy questions or requests, contact Westfield Banquet Hall:

• Email: eventadmin@thewestfieldclub.com
• Phone: 604-597-4653
• Address: 7778 152 St, Surrey, BC V3S 3M4

8. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Material changes will be reflected on this page.